We have a strict No exchange No refund policy. However in certain genuine cases for exchange of a non personalized item please contact us within 3 days of receiving your order and we will see what is the best we can do in these special cases. This is totally at our discretion and customer has no right to decide if it’s a genuine case or not.

In the case that we have approved an exchange for an order, the customer is responsible for couriering the item to our office within 3 working days. Please ensure the product is returned in its complete packaging to be eligible for an exchange.

Please note that returns and exchanges are not accepted if

• The return or exchange request is made outside the specified time frame.
• The product has been made to order or customized.
• The product has been used, altered or damaged in any manner.
• The product returned is missing its original fixtures like boxes, invoice, tags, and other accessories.
• The product has hygiene related issues like underwear, nappy, swimwear.
• The product is on sale.

Once we have received and examined the product, a replacement will be couriered out to you in case of an exchange.

However if we have made a mistake form our end for example sent you a wrong size or a wrong variant of a product or the product is damaged or defective we will duly do the exchange or refund for you.

As a policy, orders once placed cannot be cancelled or modified. In certain special circumstances we may be able to accommodate your request. Please get in touch with our customer care team by contacting us at support@bobblydobbly.com, Refunds against such cancellations will be given only in the form of Store Credit.

In a rare event that the product you have ordered is not available with the seller, we will cancel the order from our end and refund the amount to you in your bank account.

Please allow 15-20 working days for the refund to be processed and reflect in your bank account.

If a product reaches you in a damaged or defective condition, please email us at info@popupkids.in within 3 working days along with images of the damaged product and we will help you out.

If you receive a shipment that seems tampered, damaged or opened please do not accept that shipment. Take a photo of the shipment and get in touch with our customer care team by contacting us at support@bobblydobbly.com